Privacy Policy

Introduction

PortlandFood.Tours ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or booking our tours, you consent to the data practices described in this policy.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Book a tour through our website
• Contact us via email, phone, or contact form
• Sign up for our newsletter
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone number)
• Billing and payment information
• Tour preferences and dietary restrictions
• Communication history with us

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website

How We Use Your Information

We use the information we collect to:

• Process and confirm your tour bookings
• Communicate with you about your tour
• Provide customer support
• Send important updates about your tour
• Improve our website and services
• Comply with legal obligations
• Send marketing communications (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and providing our services:

• Payment processors (Stripe)
• Email service providers
• Website hosting services
• Analytics services

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• SSL encryption for all data transmission
• Secure payment processing through Stripe
• Regular security assessments
• Limited access to personal information
• Regular backups and data protection

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Tour booking information is typically retained for 7 years for tax and legal purposes.

Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correct: Update or correct your personal information
• Delete: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Portability: Request transfer of your data

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience
• Provide personalized content

You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

Contact Us

Legal Basis for Processing (EU Users)

If you are located in the European Union, our legal basis for processing your personal information includes:

• Contract performance (processing your tour booking)
• Legitimate interests (improving our services)
• Consent (marketing communications)
• Legal obligations (tax and accounting requirements)

Last Updated: December 2024